Features
Features
The front desk assistant that never sleeps
Summit AI’s voice agent is the always-on front desk assistant that answers every call, books appointments, and keeps your ops flowing, without staff burnout, missed voicemails, or extra headcount. It speaks naturally, integrates instantly, and helps your team do more by doing less.
Core capabilities
Everything the agent does to reliably handle inbound call volume and lighten your front desk load.
100% Call answer rate
Never lose a patient to voicemail again. The agent engages with patients in natural conversation, books or reschedules appointments, transcribes and tags voicemails, and alerts your team when human input is needed. It understands your clinic’s rules, providers, and policies, and runs 24/7, including nights, weekends, and holidays.
100% Call answer rate
Never lose a patient to voicemail again. The agent engages with patients in natural conversation, books or reschedules appointments, transcribes and tags voicemails, and alerts your team when human input is needed. It understands your clinic’s rules, providers, and policies, and runs 24/7, including nights, weekends, and holidays.
Execute scheduling — not just respond
Summit AI doesn’t just pass along messages, it acts. It can book, cancel, or reschedule appointments directly in your practice management system, send confirmations, route callers to the right department, and warm transfer them to staff when needed.
Execute scheduling — not just respond
Summit AI doesn’t just pass along messages, it acts. It can book, cancel, or reschedule appointments directly in your practice management system, send confirmations, route callers to the right department, and warm transfer them to staff when needed.
Instant Patient Recognition
Summit AI identifies your returning patients using details like phone number or date of birth, and integrates with your existing systems, no overhaul required. It connects with tools like Cliniko, Nookal, PracticeHub, Dentally, and many more.
Instant Patient Recognition
Summit AI identifies your returning patients using details like phone number or date of birth, and integrates with your existing systems, no overhaul required. It connects with tools like Cliniko, Nookal, PracticeHub, Dentally, and many more.
Report real impact
Track total calls, resolution rates, appointment bookings, and true new-patient calls in real time, with clear visibility into caller intents, after-hours calls, and call-transfer rates. Our team of expert data scientists deliver world-class analytics that give clinics complete clarity over every interaction and outcome, helping them save up to 20 hours a week or $3K–$5K per month.
Report real impact
Track total calls, resolution rates, appointment bookings, and true new-patient calls in real time, with clear visibility into caller intents, after-hours calls, and call-transfer rates. Our team of expert data scientists deliver world-class analytics that give clinics complete clarity over every interaction and outcome, helping them save up to 20 hours a week or $3K–$5K per month.
Advanced features
Deeper capabilities for automation, personalization, and insight-driven operations.
Proactive outreach
Summit’s agent can initiate follow-ups by voice or text; sending appointment reminders, re-engaging after missed calls, prompting form completion, or collecting feedback after a visit.
Proactive outreach
Summit’s agent can initiate follow-ups by voice or text; sending appointment reminders, re-engaging after missed calls, prompting form completion, or collecting feedback after a visit.
Multilingual conversations
The agent speaks Spanish fluently, using natural tone and phrasing to connect with patients in a human-like way. It ensures effective communication for Spanish-speaking patients, enhancing accessibility and satisfaction.
Multilingual conversations
The agent speaks Spanish fluently, using natural tone and phrasing to connect with patients in a human-like way. It ensures effective communication for Spanish-speaking patients, enhancing accessibility and satisfaction.
Smart SMS conversations
In addition to voice, the agent sends clear, contextual SMS messages from your clinic’s number. It confirms or reschedules appointments, handles replies, and complements voice calls for a seamless omni-channel experience.
Smart SMS conversations
In addition to voice, the agent sends clear, contextual SMS messages from your clinic’s number. It confirms or reschedules appointments, handles replies, and complements voice calls for a seamless omni-channel experience.
Custom dashboard insights
We create powerful dashboards that track call KPIs, pickup rates, and patient behavior, fully filterable by use case, time period, or staff. Easily share or export actionable insights across your team - all without writing a single line of code.
Custom dashboard insights
We create powerful dashboards that track call KPIs, pickup rates, and patient behavior, fully filterable by use case, time period, or staff. Easily share or export actionable insights across your team - all without writing a single line of code.
Ready to put your phone on autopilot?
Ready to put your phone on autopilot?
Summit AI helps your team do more by doing less; handling front desk calls, scheduling, follow-ups, and reporting automatically. Whether you're managing one location or many, our voice agent works behind the scenes to keep your operations running smoothly, 24/7.
Summit AI helps your team do more by doing less; handling front desk calls, scheduling, follow-ups, and reporting automatically. Whether you're managing one location or many, our voice agent works behind the scenes to keep your operations running smoothly, 24/7.
Smarter call handling starts here
Let’s talk about what this could look like for your clinic.
contact@usesummitai.com
Copyright Summit AI Limited. All rights reserved.