Features
Features
The front desk assistant that never sleeps
Summit AI’s voice agent is the always-on front desk assistant that answers every call, books appointments, and keeps your ops flowing — without burnout, missed voicemails, or extra staff. It speaks naturally, integrates instantly, and helps your team do more by doing less.
Core capabilities
Everything the agent does to reliably handle inbound call volume and lighten your front desk load.
Answer missed calls like a human
The agent engages with patients in natural conversation, books or reschedules appointments, transcribes and tags voicemails, and alerts your team when human input is needed. It understands your clinic’s rules, providers, and policies — and runs 24/7, including nights, weekends, and holidays, so no call goes unanswered.
Answer missed calls like a human
The agent engages with patients in natural conversation, books or reschedules appointments, transcribes and tags voicemails, and alerts your team when human input is needed. It understands your clinic’s rules, providers, and policies — and runs 24/7, including nights, weekends, and holidays, so no call goes unanswered.
Execute scheduling — not just respond
The agent doesn’t just pass along messages — it acts. It can book, cancel, or reschedule appointments directly in your practice management system, send confirmations, route callers to the right department, and warm transfer them to staff when needed.
Execute scheduling — not just respond
The agent doesn’t just pass along messages — it acts. It can book, cancel, or reschedule appointments directly in your practice management system, send confirmations, route callers to the right department, and warm transfer them to staff when needed.
Recognize callers & sync with your tools
Summit’s agent identifies patients using details like phone number or date of birth, and integrates with your existing systems — no overhaul required. It connects with tools like Cliniko, Dentrix, Slack, Twilio, and WhatsApp.
Recognize callers & sync with your tools
Summit’s agent identifies patients using details like phone number or date of birth, and integrates with your existing systems — no overhaul required. It connects with tools like Cliniko, Dentrix, Slack, Twilio, and WhatsApp.
Report real impact
Track total calls, resolution rates, and booking success in real time. The agent surfaces top caller intents, tags, and trends — and supports custom metrics like patient age or phone type. On average, clinics save 10–20 hours a week or $1K–$2K/month.
Report real impact
Track total calls, resolution rates, and booking success in real time. The agent surfaces top caller intents, tags, and trends — and supports custom metrics like patient age or phone type. On average, clinics save 10–20 hours a week or $1K–$2K/month.
Advanced features
Deeper capabilities for automation, personalization, and insight-driven operations.
Proactive outreach
Summit’s agent can initiate follow-ups by voice or text — sending appointment reminders, re-engaging after missed calls, prompting form completion, or collecting feedback after a visit.
Proactive outreach
Summit’s agent can initiate follow-ups by voice or text — sending appointment reminders, re-engaging after missed calls, prompting form completion, or collecting feedback after a visit.
Multilingual conversations
The agent speaks Spanish fluently, using natural tone and phrasing to connect with patients in a human-like way. It ensures effective communication for Spanish-speaking patients, enhancing accessibility and satisfaction.
Multilingual conversations
The agent speaks Spanish fluently, using natural tone and phrasing to connect with patients in a human-like way. It ensures effective communication for Spanish-speaking patients, enhancing accessibility and satisfaction.
Smart SMS conversations
In addition to voice, the agent sends clear, contextual SMS messages from your clinic’s number. It confirms or reschedules appointments, handles replies, and complements voice calls for a seamless omni-channel experience.
Smart SMS conversations
In addition to voice, the agent sends clear, contextual SMS messages from your clinic’s number. It confirms or reschedules appointments, handles replies, and complements voice calls for a seamless omni-channel experience.
Custom dashboard insights
We build dashboards that track call KPIs, pickup rates, and patient behavior — filtered by use case, time period, or staff. Share or export insights across your team, with no code required.
Custom dashboard insights
We build dashboards that track call KPIs, pickup rates, and patient behavior — filtered by use case, time period, or staff. Share or export insights across your team, with no code required.
Ready to put your phone on autopilot?
Ready to put your phone on autopilot?
Summit AI helps your team do more by doing less — handling front desk calls, scheduling, follow-ups, and reporting automatically. Whether you're managing one location or many, our voice agent works behind the scenes to keep your operations running smoothly, 24/7.
Summit AI helps your team do more by doing less — handling front desk calls, scheduling, follow-ups, and reporting automatically. Whether you're managing one location or many, our voice agent works behind the scenes to keep your operations running smoothly, 24/7.
Smarter call handling starts here
Let’s talk about what this could look like for your clinic.
+64 27 444 2993 | rubin@usesummitai.com
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