Our Story

Patients are the reason we’re here. They’re at the centre of everything we do.

Healthcare is human. But access to it is often broken. Every call represents someone in pain, an athlete waiting to recover, or someone trying to take the first step toward better health.

Why we exist

When a patient finally decides to call a clinic, they need help right away. Sadly, up to 30% of patient calls go unanswered. That silence isn’t just inconvenience, it’s a gap in patient care.

We believe the solution is real-time access. We built Summit to ensure that whenever a patient calls, on a Monday morning or a Saturday, they are heard and booked in. We are closing the gap between a patient needing care and a practitioner providing it. Because even the best clinical care means nothing if patients can’t get through the front door.

How we work

Rather than offering a generic, plug-and-play solution, we work closely with practice owners to engineer solutions tailored to each clinic. Built with your workflows, your standards, and your clinic's DNA. Our goal is senior receptionist-level precision, every time.

Most teams deploy AI in a straight line. That’s where systems drift. From our experience, the real work isn’t in the setup, it’s everything that comes after. We've seen clinics go from a frustrating patient experience to a seamless missed call handling system. Not by switching to a better model, but by building better processes around it.

Our early customers didn’t just use Summit, they shaped it with us. They pushed us, challenged assumptions, and trusted us with something as critical as their patient experience. One practice told us voicemail was now a thing of the past, and removed it from their admin SOPs altogether. Another said, “It feels like we finally have a receptionist who never drops the ball.”

It showed that our clinics weren’t just using Summit, they were relying on it.