Trusted by thousands of clinicians daily
The most reliable AI phone receptionist, officially integrated with Cliniko.
Your AI Admin Partner, fully synced with Cliniko.
Missed calls mean missed bookings. Inconsistent phone handling damages trust. Summit answers every patient call with senior receptionist precision.
Mark Macdonald
Director at Winston Hills Physio
Cliniko customer story
“Summit has reduced the workload for our front desk staff. I would highly recommend Summit to any physiotherapy clinic!”
The team at Summit have been fantastic in helping us implement their solution for our clinic. Their team has been responsive and supportive throughout the process, ensuring everything runs smoothly. From booking appointments and rescheduling to taking messages for our team, Summit has helped reduce the workload for our front desk staff. I would highly recommend Summit to any physiotherapy clinic!
Mark Macdonald
Director at Winston Hills Physio
Get more from Cliniko
with Summit
Native Cliniko integration
Summit reads your live Cliniko diary and creates, reschedules and cancels appointments directly in your Cliniko diary, without any manual touches or double handling.
Handles real-world bookings
Beyond basic appointments, Summit supports practitioner availability, custom appointment types, multi-service bookings and your clinic's rules exactly as your team would.
Knows your patients and practice
Instantly recognize returning patients, answer questions using your website and clinic information, and get smarter over time with approved knowledge updates.
Built to protect revenue
Recover cancellations with instant rescheduling, follow up by SMS, reduce no-shows with deposits and reminders, and answer every call simultaneously so opportunities aren't missed.
Up and running in 3 steps
Built around your clinic
1. Call Flow Engineering
Summit is not an out-of-the-box AI receptionist. Most solutions fail because they lack the nuance to handle complex scenarios. Summit is engineered with your clinic’s DNA to hold conversations with senior receptionist-level precision.
2. Cliniko API Integration
Summit connects directly to your practice management software via API, giving it real-time access to availability, rules, and booking logic. No workarounds. No manual touches. Just live, accurate scheduling inside your system.
3. Go-Live & Calibration
Before going live, we test Summit like your patients would. We review real calls together, refine edge cases, and run a phased rollout across live traffic to ensure consistency. We only deploy once it performs at senior receptionist-level precision.
Everything Summit can do
in Cliniko
Cliniko, supercharged with AI.
Collecting Deposits
Send secure payment links during or immediately after the call to collect deposits and reduce no-shows.
Smart waitlists
If availability is limited or a patient has specific days or times in mind, automatically add them to your waitlist.
Cancellation tracking
Capture cancellation reasons to identify patterns, reduce churn, and improve scheduling decisions.
Reduce lost revenue
Apply your cancellation and late notice policies consistently, minimizing missed appointments.
Secure patient verification
Verify returning patients with DOB confirmation, then access their details for a seamless call experience.
Reliability, compliance & safety
Reliable call handling, privacy-compliant storage, and safe emergency escalation when it matters.
Frequently Asked Questions
How does Summit compare to competitors?
Will it work with our existing systems?
How is patient data privacy managed by Summit?
How does Summit handle cancellations and rescheduling?
What happens if a call needs a human?
What makes Summit different from a traditional call centre?
What happens when multiple patients call at the same time?
Summit is built for:
Physiotherapists - Podiatrists - Chiropractors - Osteopaths - Psychologists - Naturopaths - Occupational Therapists - Speech Pathologists - Massage Therapists - Exercise Physiologists - Allied Health Clinics - NDIS Service Providers
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