Most private practices in New Zealand and Australia are sitting on thousands of dollars in potential untapped revenue. It’s not because their marketing is failing. It’s because there is an open loop in their phone system.
We know that clinics on average lose $15,000 every year from missed calls. When a patient calls a clinic after-hours, over the weekend, or during a chaotic Monday morning, they don't leave a message. They just hang up and call the next clinic down the road.
For a long time, mid-sized clinics in New Zealand and Australia were unable to fix this because there wasn’t a provider that bridged directly to the practice management software they use most: Gensolve.
That changes today. Summit is now the first and only intelligent phone system built natively for Gensolve.
The Gap We Wanted to Solve
Here is a number that bugged us: 90% of our customers are outside of New Zealand. As an AI company founded and operated right here in Auckland, NZ, we love our global growth across Australia and the UK, but we wanted to help more local Kiwi practices unlock real capacity and freedom.
We kept hitting the exact same roadblock when talking to local physios, chiros, and podiatrists:
"We love the concept, but we run our entire business on Gensolve. If you can't talk directly to our diary, it doesn't work for us."
They were 100% right. Most AI tools fail in healthcare because they are generic. They can't read complex practitioner schedules, they don't understand unique appointment durations, and they create more manual data entry for your front desk than they save.
Our native Gensolve API integration changes the equation entirely. It connects directly to your live diary to read availability second-by-second and write bookings directly into your diary. Zero manual touches or manual double handling required.
What Our Clients Are Saying
We knew we created a great product, but the reception from clinics across New Zealand and Australia has been incredible. The feedback around consistency, reliability, and tunability has shown us that our clients aren’t just using Summit, they are relying on it to close the loop.
"Summit has been outstanding, we use it across our four locations. The team genuinely understands the demands of running modern physiotherapy clinics." - Atif Razvi, CEO @ North City Physio (Wellington, NZ)
"Summit enables our patients to book appointments 24/7, including weekends, removing the administrative load of managing voicemails, particularly the Monday morning backlog." - Paul McLoughlin, Director @ Turramurra Physiotherapy (Sydney, AUS)
"Summit AI is a powerful asset for healthcare clinics. The system is flexible, reliable, and eliminates missed calls with 24/7 phone answering. I've seen firsthand how easily their setup adapts to any workflow." - Paul Wright, Director @ Practiceology
If a tool doesn't plug directly into your software's API, it’s not an integration, it’s just an email hand-off that creates more manual data entry for your front desk to clean up.
Because Summit is built natively for Gensolve, we don't do workarounds. Our early customers pushed our logic, challenged our assumptions, and helped us build a pressure-tested product that reads live availability second-by-second. The basic scheduling flows are solved. We focused on the complex realities of running a modern private practice:
Real Booking Depth: Instantly matching patients to the right clinician based on injury type, specialty, and location across multiple sites, while respecting unique appointment durations.
Revenue Protection: Actively converting cancellations into rescheduled bookings on the spot rather than letting the slot disappear.
No-Show Reduction: Securely collecting deposits right over the phone and logging them straight into your system.
Instant Patient Recognition: Automatically identifying returning clients by their phone numbers to prioritize their historical practitioner preferences.
The result? The calls your front desk team takes now are way more meaningful and no longer admin-heavy.
If you are a clinic in Australia or New Zealand using Gensolve, we can show you exactly how it works.